FREQUENTLY ASKED QUESTIONS

We currently offer the second edition of the Color Amazonia book, as well as posters and stickers. We are working on including new products in the coming months.

Yes. Our products are produced in limited runs, so some may sell out quickly. However, we will be incorporating new editions and objects over time.

The book was edited by Mesa Estandar, produced directly by us, and printed in Spain. Some products belong to the world of stationery, and in the future, we hope to offer art objects made with our vegetable inks, such as crayons or markers, etc.

We are not yet offering products made with natural pigments, but when available, they will not require special care. They are neither toxic nor delicate products.

We do not offer formal certificates at the moment, but each product will be accompanied by clear information about its production process and the materials used.

All our shipments are dispatched from Colombia.

In the web store, we only ship within Colombia. If you are outside the country, you can purchase our products through our Amazon store, with worldwide shipping.

Delivery times depend on the destination:

• Same city: next day delivery.
• Main cities: 1 business day.
• North and South of the country (such as the Atlantic coast or Pasto): 2 business days.
• Remote areas: between 3 and 5 business days.

The cost varies according to the destination (local, regional, national, or remote zone). The value is calculated automatically at the time of purchase.

Yes. All shipments are made through Coordinadora. Once the order is dispatched, you will receive the tracking number by email to track it in real-time.

We use eco-friendly packaging made from recyclable cardboard. The book is packed in a sturdy and recyclable folding box. Posters are dispatched in cardboard tubes that protect them during shipping.

If your order arrives in poor condition or you do not receive it within the estimated time, write to us at [email protected] with:

• Images of the product
• Description of the problem
• Your contact details and order number

We will respond as soon as possible to provide a solution.

You can pay with credit card, debit card, PSE, or bank transfer.

Yes. All transactions are processed through the secure Wompi platform, which protects your data and guarantees reliable payment.

No. Shipping is done only after confirming payment through the online store.

We do not offer installment payments or financing at the moment.

Yes, we accept payments with international cards from Visa, MasterCard, and AMEX franchises (except virtual cards).

Please note that the purchase value must be established in Colombian pesos (COP), as all charges are made in this currency.

The book is exempt from VAT, according to article 478 of the Colombian Tax Statute. Other products do include VAT, and this information is clearly detailed before finalizing your purchase.

Yes, only in case of manufacturing defects or printing errors. We do not accept returns for other reasons.

The maximum period to report it is 3 business days after receiving the order.

We do not exchange products unless a manufacturing defect has been identified.

Write to us at [email protected] explaining the situation, attaching photographs of the product, and your order details. We will evaluate the case and get in touch with you.

In that case, the claim must be made directly with the carrier Coordinadora, to make use of the shipping insurance.

If, after reviewing the case, we confirm that an exchange is appropriate, we assume the costs of the new shipment.

We do not offer money returns or refunds.

No. Once the purchase is made, the billing and logistics process begins automatically, so it is not possible to cancel the order.

Color Amazonia is an artistic and research project that seeks to reveal the natural and cultural beauty of the Amazon, through the color, plants, and ancestral knowledge that inhabit it.

Yes. For over 20 years we have worked with a Huitoto family, and we deeply believe in the importance of building affectionate relationships over time and preserving their knowledge and traditions. In addition to contributing to local economic development, we are motivated to inspire more people to visit the Amazon and know the initiatives that are born from the territory.

The pigments we use come from plants we buy from local communities that cultivate them settled on the banks of the Amazon River, between Leticia and Puerto Nariño. We also cultivate some that we have been able to adapt to the local climate in a forest near Medellín, for research purposes. This entire process is documented in our book Color Amazonia.

Yes. We use natural extracts, without chemicals. Our work with communities is based on the principle of reciprocity and ethical processes that respect time, knowledge, and the environment.

Extraction is done in an artisanal way, following traditional methods, as diverse Amazonian communities have always done.

We always seek to make visible the work of Kasia's family, who is a leading woman in her community. Her knowledge and bond with the territory are the heart of this project.

You can write to us at the official email: [email protected]

No. At the moment we only answer inquiries via email.

We respond Monday through Friday during office hours.

Yes. You can follow and write to us through our Instagram: @coloramazonia

We usually respond within one business day.